Terms & Conditions

1. Introduction

These Terms and Conditions govern the provision of Holistic Health Coaching services provided by Basim Yafai (“Coach”) and are binding upon the Client who enrols in the three-month program (“Program”). By enrolling, the Client agrees to these terms.

2. Definitions

Coach” refers to Basim Yafai, who delivers holistic health coaching.

Client” refers to the individual who enrols in and receives services from the Program.

Program” refers to the structured three-month holistic health coaching service.

3. Services

The Coach will provide holistic health coaching over a three-month period, which includes assessments, customised wellness planning, regular sessions, and follow-up support focused on improving the Client’s mental, physical, spiritual, and emotional wellbeing. Continued support following the three month holistic health coaching service will be available and can be discussed with your coach Basim towards the end of month three.

4. Payment Terms

The fee for the Program will be stated on your Proposal, once signed will be confirmed by you. This payable prior to commencement. Payment method accepted is bank transfer. All fees are non-refundable except as outlined in the refund policy.

5. Refund and Cancellation Policy

Refunds: Full refunds are available if cancellation is made at least 14 days before the Program start date. Cancellations made within 14 days of the start date are not eligible for a refund.

Cancellations: The Client must provide written notice for cancellations. The Coach reserves the right to cancel the Program with a full refund if necessary.

6. Client Responsibilities

The Client agrees to:

  • Actively participate in the Program and complete all recommended activities and assignments.
  • Communicate openly and honestly with the Coach.
  • Maintain the confidentiality of any shared materials and information.

7. Coach Responsibilities

The Coach commits to:

  • Delivering the services as outlined in the Program.
  • Maintaining confidentiality of all Client information.
  • Providing support and guidance tailored to the Client’s needs.

8. Confidentiality

All information shared by the Client during the Program will be kept confidential and will not be disclosed to third parties without the Client’s consent, except as required by law.

9. Disclaimer and Limitation of Liability

Disclaimer: The Coach does not guarantee specific results from the Program. The Client acknowledges that outcomes depend on their own efforts and commitment.

Limitation of Liability: The Coach is not liable for any indirect, incidental, or consequential damages arising from the Client’s participation in the Program. The total liability of the Coach will not exceed the amount paid by the Client for the Program.

10. Termination Clause

Termination by Client: The Client may terminate this agreement with written notice if the Coach breaches any material term of this agreement.

Termination by Coach: The Coach may terminate this agreement if the Client breaches any material term of this agreement or if the Client’s behaviour is deemed harmful or disruptive.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles.

12. Entire Agreement

This agreement constitutes the entire agreement between the parties and supersedes all prior agreements and understandings, whether written or oral.

13. Modification of Terms

The Coach reserves the right to modify these Terms and Conditions at any time. Any changes will be communicated to the Client in writing.

14. Acceptance of Terms

By enrolling in the Program, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.

For any questions or concerns regarding these Terms and Conditions, please contact Basim Yafai (“Coach”) at info@holisticandhealth.com.